PRIVACY POLICY & TERMS OF USE

Mane Salon
979 West Foothill Boulevard, Upland, CA 91786
Phone: (909) 296-6444
Email: Contact@ManeOfUpland.com
Website: www.maneofupland.com

Last updated: April 2026

Part 1: Privacy Policy

This Privacy Policy describes how Mane Salon (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at www.maneofupland.com, book an appointment, or communicate with us, including via SMS/text message.

Questions? Contact us at Contact@ManeOfUpland.com or (909) 296-6444.

1. Information We Collect

We collect personal information you voluntarily provide when booking an appointment, contacting us, or subscribing to updates. This may include:

Full name
Email address
Mobile phone number (including for SMS communications)
Appointment and service preferences
Payment and billing information
IP address and browser/device data when visiting our website

2. How We Use Your Information

We use your personal information to:

Book and manage your salon appointments
Send appointment confirmations, reminders, and service-related updates via SMS or email
Send marketing and promotional SMS messages to clients who have separately and explicitly opted in
Respond to inquiries and provide customer support
Process payments
Improve our services and website
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information only with trusted service providers who perform services on our behalf, under contractual obligations to protect your data:

Twilio, Inc. — for SMS/text message delivery
Workee (Jeeny AI) — for booking and marketing automation
Payment processors — for billing and transactions

SMS Opt-In Data: We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third party or affiliate for their own marketing or promotional purposes. SMS opt-in data is shared solely with Twilio, Inc. to facilitate delivery of messages you have consented to receive. Twilio is contractually prohibited from using this data for any independent marketing purpose.

4. SMS / Text Message Communications

Mane Salon uses SMS text messaging to communicate with clients who have provided explicit consent. We operate a two-checkbox opt-in system that separates informational and marketing messages.

Types of Messages

Informational & Service-Related Messages (Required Consent)

With your consent via a required checkbox at booking, we send:

Appointment confirmations and reminders
Booking updates and schedule changes
Post-visit follow-ups and service updates

Marketing & Promotional Messages (Optional Consent)

Only if you separately and explicitly opt in via an optional unchecked checkbox, we may send:

Seasonal deals and special offers
Loyalty promotions and new service announcements

Consent to marketing messages is optional and never a condition of receiving services or booking an appointment.

How to Opt In

Online booking: by checking the consent checkbox(es) during the Workee booking process. Informational and marketing consents are collected via two separate checkboxes. The marketing checkbox is optional and unchecked by default.
In person: by completing a written consent form at our salon.

How to Opt Out

Reply STOP to any SMS message — you will receive one confirmation and no further messages
Reply HELP for assistance
Contact us at Contact@ManeOfUpland.com or (909) 296-6444

Message Frequency & Rates

Message frequency varies based on your appointment schedule. Standard message and data rates may apply depending on your mobile carrier. Not all carriers are supported.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we securely delete or anonymize your data.

6. Security

We implement appropriate technical and organizational security measures to protect your personal information. No data transmission over the internet is 100% secure, but we use industry-standard safeguards.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Withdraw consent to SMS communications at any time by replying STOP

To exercise your rights, contact us at Contact@ManeOfUpland.com.

8. Cookies

Our website may use cookies to improve your browsing experience and collect anonymized usage statistics. You may disable cookies in your browser settings.

9. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised date.

10. Contact Us

Mane Salon

979 West Foothill Boulevard, Upland, CA 91786

Phone: (909) 296-6444

Email: Contact@ManeOfUpland.com

Website: www.maneofupland.com

Part 2: Terms of Use

These Terms of Use govern your use of Mane Salon’s website and services. By using our website or booking an appointment, you agree to these terms.

1. Use of Website

You may use our website for lawful purposes only. You agree not to use the website in any way that violates applicable laws, infringes the rights of others, or interferes with our services.

2. Booking & Appointments

Appointments are subject to availability. We reserve the right to refuse service to anyone demonstrating inappropriate or disruptive behavior.

3. Cancellation Policy

We require a minimum of 24 hours notice to cancel or reschedule an appointment. Late cancellations or no-shows may result in a cancellation fee. Please contact us as early as possible if you need to make changes.

4. Payment

Payment is due at time of service. We accept major credit cards and other payment methods displayed at our salon. Prices are subject to change without notice.

5. SMS Messaging Terms

By opting in to receive SMS messages from Mane Salon, you agree to the following:

You authorize Mane Salon to send you text messages using an automated system
Informational messages (confirmations, reminders) require consent via a required checkbox at booking
Marketing messages (promotions, offers) require separate, optional consent via an unchecked checkbox
Consent is not a condition of purchase
Message and data rates may apply; message frequency varies
Reply STOP to opt out at any time; reply HELP for help
For support: Contact@ManeOfUpland.com or (909) 296-6444

SMS opt-in data will not be shared with third parties for marketing purposes. Your mobile number is used solely to deliver the messages you have consented to receive.

6. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Mane Salon and protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

7. Limitation of Liability

Mane Salon is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability to you for any claim shall not exceed the amount paid for the service in question.

8. Governing Law

These Terms of Use are governed by the laws of the State of California. Any disputes shall be resolved in the courts of San Bernardino County, California.

9. Changes to Terms

We may update these Terms of Use at any time. Continued use of our website after changes constitutes acceptance of the updated terms.

10. Contact

Mane Salon

979 West Foothill Boulevard, Upland, CA 91786

Contact@ManeOfUpland.com • (909) 296-6444